n this episode of The Change Agent, Eric sits down with Mike Jones, Founder and Director of LBI Consulting, to unpack what leadership and strategy actually look like when certainty disappears and complexity takes over. Drawing on his experience as a former British Army officer and leadership instructor at Sandhurst, as well as his work advising organisations across rail, healthcare, infrastructure, and large-scale enterprises, Mike challenges one of the most deeply held assumptions in modern leadership: that more clarity is always better. Instead, he introduces a more uncomfortable — and more effective — idea: strategic ambiguity. This conversation explores why over-specified strategies create fragility, how leaders can set clear intent without strangling execution, and why trust, decentralized decision-making, and freedom of action are essential in complex environments.